Frequently Asked Questions
Booking & Reservations
How do I book a flight with Cheap Flight Hub?
Booking with us is easy! You can either call us directly at 0203 865 8655, send us a WhatsApp message, or fill out the contact form on our website. Our travel experts will then find the best options for your journey and guide you through the booking process.
Do I need to pay the full amount when booking?
For most bookings, we require full payment at the time of reservation. However, for certain fares and group bookings, we may be able to offer a deposit option. Please contact our team to discuss your specific requirements.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and PayPal. For security reasons, we do not accept cash payments.
How far in advance should I book my flight?
For the best prices on flights to African destinations, we recommend booking 3-6 months in advance, especially for travel during peak seasons (summer months and December-January). However, we also have access to last-minute deals, so don't hesitate to contact us even if your travel date is approaching.
Fares & Pricing
Why are your prices lower than other websites?
We specialize exclusively in African routes and have established strong relationships with airlines and consolidators over many years. This specialization, combined with our lower overhead costs compared to large online travel agencies, allows us to offer more competitive prices.
Do your prices include taxes and fees?
Yes, all prices we quote include taxes and basic fees. However, additional services such as extra baggage, seat selection, or in-flight meals may incur extra charges depending on the airline's policies.
Do you offer discounts for group bookings?
Yes, we offer special rates for group bookings of 10 or more passengers traveling together. Please contact our team directly to discuss your group travel needs.
Can I pay in installments?
For certain bookings, especially those made well in advance, we may be able to arrange a payment plan. This is assessed on a case-by-case basis. Please discuss this option with our travel consultants.
Changes & Cancellations
Can I change my flight dates after booking?
Date changes are possible for most tickets, subject to the fare rules of your specific booking and availability. Change fees and fare differences may apply. Contact us as soon as you know you need to make a change, and we'll guide you through the process.
What is your cancellation policy?
Cancellation policies vary depending on the type of fare purchased. Some fares are fully refundable, while others may be non-refundable or subject to cancellation penalties. Our service fee is typically non-refundable. We will always explain the cancellation terms before you complete your booking.
What happens if the airline cancels my flight?
If your flight is canceled by the airline, you are typically entitled to either a full refund or rebooking on an alternative flight. We will assist you in navigating this process and advocate on your behalf with the airline.
Can I change the name on my ticket?
Name changes are generally not permitted by airlines. In most cases, a name change requires canceling the original ticket and purchasing a new one. There are some exceptions for minor spelling corrections, which we can help you with.
Travel Requirements
Do I need a visa to travel to African countries?
Visa requirements vary by country and your nationality. Many African countries require visitors to obtain a visa before travel, while some offer visa-on-arrival or e-visa options. We provide basic visa information for each destination, but we recommend checking with the relevant embassy or consulate for the most up-to-date requirements.
What vaccinations do I need for travel to Africa?
Health requirements vary by country. Some African countries require proof of yellow fever vaccination, especially if you're traveling from or through a yellow fever endemic area. We recommend consulting with a travel health specialist or visiting a travel clinic at least 6-8 weeks before your trip.
How much baggage allowance will I have?
Baggage allowances vary by airline and fare class. Most international flights to Africa allow 1-2 checked bags of 23kg each in Economy Class, with more generous allowances in Premium Economy, Business, and First Class. We'll provide specific baggage information for your booking.
Do I need travel insurance?
We strongly recommend purchasing comprehensive travel insurance that covers medical emergencies, trip cancellation, and baggage loss. This is especially important for international travel to ensure you're protected against unexpected events.
Customer Support
How can I contact your customer support team?
Our customer support team is available via phone at 0203 865 8655, WhatsApp, and email at info@cheapflighthub.co.uk. Our office hours are Monday to Friday 9:00 AM - 8:00 PM, Saturday 10:00 AM - 6:00 PM, and Sunday 11:00 AM - 4:00 PM (UK time).
Do you offer 24/7 emergency support?
Yes, we provide 24/7 emergency support for customers who have active bookings with us. The emergency contact number will be provided in your booking confirmation.
Can you help with special requests?
Yes, we can assist with special requests such as meal preferences, wheelchair assistance, seating preferences, and other accommodations. Please inform us of any special requirements at the time of booking.
What if my question isn't answered here?
If you can't find the answer to your question in our FAQ, please don't hesitate to contact us directly. Our team is always happy to help with any queries you may have.
Still have questions?
Our team is ready to assist you with any other questions you might have about booking flights to Africa.